Privacy policy

This Privacy Policy explains how pscenergy (“we,” “us,” or “our”) collects, uses, protects, and shares information when you visit our website, place an order, contact support, or interact with our online services.

1) Information We Collect

We may collect information you provide directly, including:

  • Name, email address, and phone number
  • Billing address and shipping address
  • Order details, product selections, checkout notes, and delivery instructions
  • Customer support messages, product questions, return requests, and account inquiries
  • Product, device, installation, or equipment details you choose to provide for compatibility or support
  • Account information if you create an online account

2) Website and Technical Information

When you use our website, certain technical information may be collected automatically, including:

  • IP address, browser type, device type, operating system, and timestamps
  • Pages viewed, links clicked, referral sources, and general website activity
  • Approximate location based on IP address
  • Cookies and similar technologies used for cart functions, checkout, analytics, fraud prevention, security, and website performance

3) Payment Information

Payments are processed through secure third-party payment providers. pscenergy does not store full credit card or debit card numbers on our systems.

4) How We Use Information

We use collected information to:

  • Process orders and complete fulfillment
  • Send receipts, order confirmations, and tracking updates
  • Respond to customer questions, support requests, returns, and order issues
  • Help verify product suitability when device, power, or equipment details are provided
  • Review transactions for fraud prevention and website security
  • Improve website performance, product listings, and customer experience
  • Maintain business records and comply with legal obligations
  • Send promotional messages only if you choose to receive them

You may unsubscribe from promotional emails at any time.

5) When Information May Be Shared

We may share limited information with:

  • Payment processors to complete secure transactions
  • Shipping carriers, freight providers, and fulfillment partners to deliver orders
  • Website hosting, analytics, email, SMS, and customer support providers
  • Professional advisors, including legal, accounting, or tax support
  • Authorities if required by law or necessary to protect rights, safety, or property
  • Business transfer parties if pscenergy is sold, merged, or reorganized

We do not sell personal information for money. Some analytics or advertising technologies may be considered “sharing” under certain privacy laws. You may contact us for available privacy choices.

6) Your Privacy Options

You may contact us to request:

  • Access to personal information we maintain about you
  • Correction of inaccurate personal information
  • Deletion of eligible personal information
  • Help unsubscribing from marketing messages
  • Information about cookies or data-sharing choices

We may verify your identity before completing certain privacy requests.

7) Cookies

Cookies help our website remember cart activity, support checkout, improve security, and measure performance. You can manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.

8) Security and Retention

We use reasonable safeguards to help protect personal information. We keep information only as long as needed for order fulfillment, customer support, accounting, fraud prevention, legal compliance, and dispute resolution.

9) Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

10) Contact

pscenergy
750 NE Spanish River Blvd Apt #410, Boca Raton, FL 33431
Phone: (321) 533-2015
Email: support@pscenergy.us